Privacy Policy

Last updated: [24 September 2026]

Nailymph ("we", "us", "our") sells press-on nails through nailymph.com. This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and the choices you have. By using our website or placing an order, you agree to this policy.

Contact: nailymph@gmail.com | +91 7737706688 Business address: [add your registered or business address]

1. Information we collect

Information you give us

Name, email address, phone number
Shipping and billing address
Order details (products, sizes, custom design requests, notes)
Messages, photos or videos you send us when you contact us or report an issue with an order

Information from Google Sign-In If you sign in with Google, we receive basic profile information from Google: your name, email address and profile information needed to create and maintain your account. We do not receive your Google password.

Payment information Payments are processed by [name your payment gateway(s), e.g. Razorpay / UPI / PayPal]. We do not store your full card number, CVV or UPI PIN. We receive only confirmation of payment and limited details such as the payment status and transaction reference.

Information collected automatically

Device and browser type, IP address, pages visited and time on site
Cookies and similar technologies (see Section 6)

2. How we use your information

We use your information to:

Create and manage your account and sign you in
Process, prepare and deliver your order, including custom orders
Contact you about your order, delivery or any issue you report
Handle returns, replacements and refund requests
Prevent fraud, misuse and false claims
Improve our website, products and customer experience
Send marketing messages, only if you have agreed (you can opt out at any time)
Comply with legal and tax obligations

3. Google user data

We use Google user data only to provide, maintain and improve account and sign-in features on our website.

We do not sell Google user data.
We do not use Google user data for advertising.
We do not transfer Google user data to third parties except where needed to provide the service you asked for, to comply with the law, or to protect our rights and users.
We do not allow humans to read your Google user data unless you give consent, it is needed for security or abuse investigation, or the law requires it.

Our use of information received from Google follows the Google API Services User Data Policy, including its Limited Use requirements. If we change how we collect, use or share Google user data, we will update this policy and notify users where required by law.

4. Who we share information with

We share only what is needed, and only with:

Courier and delivery partners to deliver your order (name, address, phone number)
Payment providers to process your payment
Website and hosting providers, including Odoo, which powers our online store
Analytics or marketing tools, if we use them: [list any, e.g. Google Analytics, Meta Pixel, or delete this line]
Authorities or advisers, where required by law or to protect our legal rights

We do not sell your personal information.

5. How long we keep your information

We keep your information only as long as needed for the purposes above. In general:

Account information: until you ask us to delete your account
Order and payment records: [as required by tax and accounting law and after ]
Photos or videos sent for a complaint: until the issue is resolved and a reasonable period afterwards
Marketing preferences: until you opt out

6. Cookies

We use cookies and similar technologies to keep your cart and login working, remember your preferences, and understand how the site is used. You can control or delete cookies in your browser settings. Blocking cookies may affect features such as checkout and sign-in.

7. How we protect your information

We use reasonable technical and organisational measures to protect your information, including secure payment processing and restricted access to customer data. No online system is completely secure, so we cannot guarantee absolute security. If a data breach affects you, we will notify you and the relevant authorities where the law requires.

8. Your rights and choices

Subject to applicable law (including India's Digital Personal Data Protection Act, 2023), you may:

Ask to access the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete your information and account
Withdraw your consent to processing or to marketing messages at any time
Raise a grievance about how your data is handled

To exercise these rights, email nailymph@gmail.com from the address on your account. We may need to verify your identity first. Deleting data may affect our ability to complete an open order or meet legal record-keeping duties.

Grievance contact: [name or "the Nailymph team"], nailymph@gmail.com. We aim to respond within [3 days].

9. Children

Our website is not intended for children under 18, and we do not knowingly collect their personal information. If you think a child has given us their data, contact us and we will delete it.

10. Third-party links

Our website may link to other sites such as social media pages. We are not responsible for their privacy practices, so please read their policies.

11. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the "Last updated" date at the top. If we make significant changes, we will notify you where required by law.

12. Contact us

Questions about this policy or your data:

Nailymph Email: nailymph@gmail.com Phone: +91 7737706688